Follow these steps to reset your password.

1. Enter your email address at https://my.account.lacity.gov.
2. Click the “Continue” button.
3. Click the “Forgot Password?” link above the "Continue" button.
4. Click the “Continue” button.
5. Do not close the Angeleno Account website.
6. Check your email for a message from Angeleno Account that contains your code.
7. Go back to the Angeleno Account website that you left open and enter in your code.
8. Click the “Continue” button.
9. Enter your new password in the “New password” and “Re-enter new password” fields.

• To help prevent identity theft, consider strengthening your password by using: 
  • Unique phrases that only you recognize
  • Multiple words with spaces to get to 12 characters
  • A password manager to generate and save your password
• Your password must have 12 or more characters and avoid combinations such as:
  • Common phrases or repeated characters, like abc or 111
  • Parts of your email address or personal dates, like your birthday
  • The same password, or parts of it, that you use for other accounts, such as your bank account or email

10. Click the “Reset password” button.
11. You will see a message saying that your password has been changed.

Click the “Back to My Account” button.